PulseDNA Coach Support

Need help? Email admin@adept-labs.com and include your iPhone model, iOS version and the App version (shown in Profile › About). We usually reply within 2 business days.

Getting started

Why is my readiness score missing? PulseDNA Coach needs Apple Health data. Open Profile › Permissions and tap Apple Health, or go to iOS Settings › Health › Data Access & Devices › PulseDNA Coach and turn on all categories. Wear your Apple Watch overnight so sleep, heart rate and HRV are recorded, then pull to refresh on the Today tab.

Do I need an Apple Watch? No, but it helps. Without a watch the App uses steps and any sleep data in Apple Health. Heart rate and HRV usually come from an Apple Watch.

How is the readiness score calculated? It combines your recent sleep, resting heart rate, HRV and activity against your own baseline. It is computed on your device. It is a wellness estimate, not a medical measurement.

Notifications aren't arriving. Check Profile › Permissions › Notifications, then iOS Settings › Notifications › PulseDNA Coach. Focus modes can also hold notifications back.

PulseDNA Pro

What does Pro include? Advanced Move, Sleep and Heart analytics, the AI Coach, adaptive programs and more. The full list is on the Pro screen in the App.

How do I cancel? Open iOS Settings › your name › Subscriptions › PulseDNA Coach and tap Cancel Subscription. Cancel at least 24 hours before renewal to avoid the next charge. Deleting the App doesn't cancel the subscription.

I bought Pro but it isn't unlocked. Open Profile and tap Restore Purchases while signed in with the Apple Account you used to buy it.

How do I get a refund? Refunds are handled by Apple. Request one at reportaproblem.apple.com.

AI Coach

Why can't I open the AI Coach? The AI Coach runs on your device with Apple Intelligence. It needs iOS 26 or later, a device that supports Apple Intelligence, and Apple Intelligence turned on in iOS Settings › Apple Intelligence & Siri.

Apple Watch

The watch app isn't updating. Open PulseDNA Coach on your iPhone first so it can sync, keep both devices nearby with Bluetooth on, and make sure the watch app is installed from the Watch app on your iPhone.

Privacy and data

Is my health data uploaded? No. Health data is read and processed on your device and is never sent to us or to third parties. See the Privacy Policy.

How do I delete my data? Use Profile › Manage Data › Reset App Data, or delete the App. To stop the App reading Health data, turn it off in iOS Settings › Health › Data Access & Devices.